We do not have a physical store. We have a webshop and a workshop/showroom.

Unfortunately, you cannot collect an order at our showroom, as the showroom and webshop operate separately.

Once your order has been packed and shipped, a tracking number will be generated for your shipment so you can track your package. This tracking number will be sent to you automatically as soon as your order has been packed.

If you find that no tracking information is available yet, please wait a while and try again. This may be because your package has not yet been scanned by the carrier.

Please remember – if you have ordered items from a remote warehouse, your order will not be packed and shipped until we have received these items. This may take some time, so we thank you for your patience.

If you have any further questions or need assistance, please contact us via chat, under the "CONTACT" tab or further down this page! We are ready to help you with your inquiries.

Unfortunately, we are not buying bicycles at the moment, as our needs are met.

We greatly appreciate your interest and that you thought of Velovintage if you have a bicycle you would like to sell. If we start buying bicycles again at some point, we will let you know here on the site.

Thank you for your understanding and interest in Velovintage.

If you have not received your order confirmation email, it is probably because you entered the wrong email address. This can happen to anyone, and it's perfectly fine.

You will also be notified by SMS regarding your order status and when you can pick up your package. We will make sure to keep you updated.

You can always contact us, and we can correct your email address and provide you with information about your shipment. We are here to help you with any questions you may have.

You can contact us via chat, under the "CONTACT" tab, or further down this page!

We ship with Postnord or GLS parcel post. We dispatch all weekdays. If you order before 12:00 (weekdays) and you have only ordered stock items, your package will be dispatched the same day.

We stock most items ourselves. Delivery time 1-3 business days. However, some items are ordered from our suppliers immediately after the order is placed. Once the item has arrived at our warehouse, the item(s) are dispatched to the customer. The delivery time is approx. 5-7 business days.

You can see the expected delivery time on the specific product page.

At Velovintage, we offer a 14-day return policy on all items. If you regret your purchase, you can return the items within 14 days of receipt.

You are responsible for returning the item, and we recommend that you purchase a return label using the button at the top of this page, and that you get a receipt from the shipping provider as proof that the item has been dispatched. The price is DKK 55. Items must be returned in unused condition and in original packaging.

Purchase a return label using the button at the top of this page, or arrange to send the item(s) yourself to: Velovintage, Høje Gladsaxe Torv 2A, basement room 1, 2860 Søborg. IMPORTANT - Please send the package as a business package. We do NOT pick up packages sent to parcel shops/pickup locations.

Items must be returned in unused condition and in original packaging. The refund amount will be credited to the original payment method as soon as we have received and processed your return.

Complaints about new items:

We refer to the general conditions for the right to complain, which is 2 years. Please note that the right to complain is NOT the same as a guarantee. All complaints will be assessed on a case-by-case basis. Contact us by email if you have a complaint.

Used bicycle parts and equipment:

No warranty is given on used parts. Velovintage guarantees that parts function 100% when customers receive them, but cannot guarantee the durability of the items, as they are older bicycle parts.

Complaints regarding used bicycles:

All complete used bicycles come with a 3-month warranty on the frame, stem, seat post, and handlebars. The warranty covers breakage of these parts, unless it is due to misuse or a crash. Misuse means that the bicycle has been used for other purposes or in a different way than it was designed for.

Important information when ordering a handmade bicycle:

When ordering a handmade bicycle from Velovintage, a deposit of DKK 2000 is charged. This amount is paid in the store before work begins and immediately after the seller (Velovintage) and buyer have agreed on how the bicycle should be built. After this, it is generally not possible to get this amount refunded, unless Velovintage cannot deliver the agreed-upon bicycle.